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NetSuite services built for scale

Three service models designed to meet your needs, from ongoing support to complex integrations.

Monthly Support

Ongoing admin and development support with predictable costs and SLA-based response times.

Admin + Development

Cover both administrative tasks and development work with a single retainer. Use hours flexibly across user management, configuration changes, customizations, and troubleshooting.

Troubleshooting & Performance

Rapid resolution of production issues, script errors, and performance bottlenecks. Includes root cause analysis, optimization recommendations, and preventive measures.

Code Reviews

Review scripts, workflows, and customizations for best practices, performance, and maintainability. Catch issues before they reach production.

SLA-Based Response

Guaranteed response times based on your plan tier. Critical issues are prioritized across all tiers, with escalation paths for urgent matters.

What's included

  • Flexible hour allocation across admin and dev work
  • Production issue troubleshooting and resolution
  • Performance optimization and monitoring
  • Code reviews and best practice guidance
  • SLA-based response times
  • Monthly reporting and recommendations

Project Delivery

Scoped implementations with architecture-first approach and full documentation.

Scoped Implementation

Fixed-scope projects with clear deliverables, timelines, and pricing

Every project starts with discovery and scoping. We provide detailed requirements documentation, technical architecture, timeline, and fixed pricing before work begins.

  • Requirements gathering and documentation
  • Technical architecture and design review
  • Development with code reviews
  • Testing and QA
  • Deployment and handoff

Architecture-First Development

Governance-minded approach to building scalable solutions

We design for the long term. Every solution considers scalability, maintainability, and governance. Code follows NetSuite best practices and is structured for easy updates and extensions.

Documentation Included

Comprehensive documentation for every project

Every project includes technical documentation, user guides, and deployment notes. Your team will understand how everything works and how to maintain it.

Integrations & Automation

Reliable integrations built for scale, with error handling and monitoring.

RESTlets & SuiteTalk

Custom RESTlets for webhook integrations and SuiteTalk for SOAP-based integrations. Built with retry logic, error handling, and comprehensive logging.

SP-API & E-commerce

Shopify, WooCommerce, and other e-commerce platform integrations. Bidirectional sync for orders, inventory, products, and customers with conflict resolution.

SFTP & EDI

Automated file-based integrations using SFTP. EDI processing for orders, invoices, and inventory updates. Scheduled scripts with error notification and retry logic.

Middleware Collaboration

Work with your existing middleware providers (Celigo, Boomi, MuleSoft, etc.) to optimize NetSuite-side endpoints, improve performance, and handle edge cases.

Integration capabilities

  • RESTlets (REST API)
  • SuiteTalk (SOAP)
  • SP-API
  • Webhooks
  • Shopify & WooCommerce
  • SFTP file processing
  • EDI parsing
  • Payment processors