Transparent pricing
Choose the support plan that fits your needs. All plans include flexible hour allocation and SLA-based response times.
Starter
For small teams with occasional support needs
Custom
Hours/month
10-20
SLA
Next business day
Communication
Email + Slack
What's included
- 10-20 hours/month
- Next business day response
- Email + Slack communication
- Admin + development support
- Troubleshooting & optimization
- Code reviews
- Monthly reporting
Not included
- On-call support
- Same-day response
- Dedicated Slack channel
Most Popular
Growth
For growing businesses with regular support needs
Custom
Hours/month
20-40
SLA
4 hours (business hours)
Communication
Email + Slack + Dedicated channel
What's included
- 20-40 hours/month
- 4-hour response (business hours)
- Dedicated Slack channel
- Priority support queue
- Admin + development support
- Troubleshooting & optimization
- Code reviews
- Performance monitoring
- Monthly reporting & recommendations
Not included
- On-call support
- After-hours response
- Dedicated account manager
Scale
For enterprises with critical support requirements
Custom
Hours/month
40+
SLA
1 hour (24/7)
Communication
Slack + Phone + Dedicated channel
What's included
- 40+ hours/month
- 1-hour response (24/7)
- On-call coverage
- Dedicated Slack channel
- Phone support for critical issues
- Dedicated account manager
- Admin + development support
- Troubleshooting & optimization
- Code reviews
- Performance monitoring
- Proactive recommendations
- Quarterly strategy reviews
Not included
- Unlimited hours
- Project work (billed separately)
Plan comparison
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Hours/month | 10-20 | 20-40 | 40+ |
| Response SLA | Next business day | 4 hours | 1 hour |
| On-call support | — | — | ✓ |
| Dedicated channel | — | ✓ | ✓ |
| Account manager | — | — | ✓ |
| Performance monitoring | — | ✓ | ✓ |
Need a custom plan?
We can create a custom plan tailored to your specific needs, including project work, integrations, or specialized support requirements.